Returns & Exchanges
At Reiwa Antiques, we want you to be completely satisfied with your piece of history, which is why we offer a 14-day return window for all authentic home decor and furniture items. Please ensure items are returned in their original condition to preserve their antique value and historical integrity.
Initiate Your Request
Contact our concierge team within 14 days of delivery with your order number and photographs of the item to begin the return authorization process.
Secure Professional Packaging
Carefully repackage the antique using the original specialized crates and protective materials to prevent any structural damage during transit.
Schedule Insured Pickup
Once approved, we will coordinate a specialized white-glove courier or provide a pre-paid insured shipping label to ensure the item is tracked and protected.
Inspection and Refund
After our curators verify the item's condition at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing